Return policy

Exchange or return

At Lonc you can exchange or return the items purchased online from us within 14 working days from the day you received the package.

We only accept undamaged items with original tags and labels. Please use the original packaging to send the items back

Note: risk and costs related to a return shipment are for your own account. We therefore recommend that you send your package with a track & trace code and keep this code safe.

We do not charge postage costs to resend your order to you when you wish to exchange an item.

Please notify us of your exchange or return!

Return payments

When we have received your return shipment, the amount due will be refunded to your bank account within 10 working days.

Complaints service

Despite our utmost care and control, it is possible that you discover a material or production error after purchase. We therefore recommend that you check the delivered items immediately after receiving them.

In case of complaints or warranty provisions you can contact our customer service here: